Free Shipping

Please keep in mind that it may take 1 to 5 BUSINESS days for our warehouse to ship out your order.
  • All USA orders over $150 and Canadian orders over $300 USD will be provided with a free shipping option. If you see an option at checkout that says "FREESHIPPING", your package will ship via any method DSG chooses. Please allow for transit of 3-7 business days for the free shipping option.
  • Free shipping is calculated after discounts and coupons, but before shipping and taxes. It only includes shippable items - it does not include digital items.
  • Oversized items (DSG Roller Bag) have their own oversized package fees listed on the product page. These oversized package fees are applied regardless if the order qualifies for free shipping or not.

General Shipping Information

  • DSG ships internationally and has a warehouse located in Madison, WI.
  • All in-stock items ship within 1-5 business days from purchase date. You can expect longer ship times over the holidays.
  • All shipping costs are calculated in the shopping cart, and you have the option to choose Ground, Two-Day, or Overnight shipping. If you have special shipping requests, please contact us at 608-665-0303.
  • We ship via UPS, FedEx, USPS and Spee-Dee Delivery.
  • Express shipments (including two-day and overnight options) are collected at 11 a.m. Central Time Zone. If an Express order is received after this time, it will be shipped the following business day. If it is close to the deadline, please call to see if our pick up has occurred for the day yet.
  • Express shipments (including two-day and overnight options) are only delivered Monday through Friday - they are NOT delivered on weekends.

Route Package Protection

Route Package Protection covers lost, stolen, and damaged items. Review the policies here to understand what lost, stolen, and damaged items Route will cover.
  • For comprehensive shipping protection, please opt in for Route Protection during checkout.
  • Once Route Package Protection is purchased, the insurance does NOT qualify for a refund.
  • The customer is responsible for filing any claims through Route Protection. If you need assistance, our customer service team can point you in the right direction.

International & Canadian Customers

  • DSG ships from the USA to our international customers.
  • International Customers are responsible for any duties charged on your shipment. The value on the shipment is for the actual value of the order.
  • USPS First Class International Shipping is not a traceable service. There are no tracking numbers available for USPS First Class International.
  • USPS First Class International can take up to 5 weeks for delivery. This shipping method is especially slow during the holiday season.
  • In order to track a package, please choose either USPS Priority or Express International shipping methods.
  • Please call for other shipping options at 1-608-665-0303 or email for a shipping quote.

2024 Holiday Shipping Deadlines

DSG Outerwear will be CLOSED on Tuesday, December 24th and Wednesday, December 25th.

To ensure delivery before Christmas:

  • Standard Shipping: Orders must be placed before 11:00 am CST on MONDAY, DECEMBER 9TH
  • Two-Day Expedited Shipping: Orders must be placed before 11:00 am CST on WEDNESDAY, DECEMBER 18TH
  • Overnight Expedited Shipping: Orders must be placed before 11:00 am CST on THURSDAY, DECEMBER 19TH

*PLEASE NOTE: Once a package ships from our warehouse, the whereabouts are dependent on the carrier. If you are experiencing delays with your package, please contact the carrier (USPS, FedEx, UPS, Speedee, etc.) directly.

To request shipment updates, track your package, or make changes to your delivery location, please visit the carrier's website directly.