Find answers to common questions below!


What types of products does dsg outerwear offer?

DSG Outerwear offers WOMEN'S EXCLUSIVE outerwear and clothing. Our lines include Hunting, Fishing, Ice Fishing, Snowmobiling, Heated Gear and Lifestyle clothing.

Whatever the conditions, DSG Outerwear has the gear to support your outdoor adventures.

How do i contact customer support?

Our customer service agents are available M-F 8:00am-4:30pm (Central). We're happy to answer questions or help you with exchanges and returns. You can contact us through chat or at:

Phone: 608-665-0303

Email: sales@dsgouterwear.com

Address: 4638 E Washington Ave, Madison, WI 53704

When will I get a response from my email or voice message?

We strive to respond to emails and voice messages within one business day (Monday through Friday - 8 am to 4:30 pm Central).

Note: During the summer months, there may be a longer response time.

If you contacted us by email and haven't gotten a response from us in more than one business day, please check your Spam folder - it is possible that our response was sent there.

Product Sizing Guide

We base our sizing off of the North American Women's Standard Sizing.

We recommend taking your actual body measurements and comparing them to the size chart. The outerwear charts already take into account underlayers. If you don't have a tape measure handy, we recommend using a form of string to measure, marking the string and then measuring it out with a ruler.


How do i wash my dsg outerwear items?

Most items have tags on them that specify how they should be washed and dried.

In general, items can be machine washed and hung to dry. Some fabrics are "recharged" when they are dried in the dryer, so an occasional drying on a low setting may be just what your garment needs.

If you are looking to clean marks off of technical fabric, try Dawn dish soap and a tooth brush (remember to thoroughly rinse the fabric to remove the soap residue). Other products that might work well, and can be found on Amazon, are Nikwax Tech Wash and Granger's Performance Wash. If you have questions about a specific garment, feel free to contact customer service.

Where can i buy DSG Outerwear?

Search on the map to find a retailer near you. Keep in mind that retailers generally do not carry our entire product catalog, so it's best to call ahead if you are looking for a particular product.


Why can't I see my historical orders?

We are in the process of uploading historical orders to our new website. If you have a question about an old order, please give us a call or send us a message!


I returned something, how long does it take to get the exchange or refund?

Once your item has been delivered to our warehouse, it may take one to two business days to inspect, approve and check it back in.

Once the warehouse notifies us that your return was received and approved, we will either process the refund of the purchase amount back onto your original payment method or provide a store credit if that is what you requested.  For exchanges, we will notify the warehouse to ship out your exchange item(s).

Exchanged items are typically shipped out the next business day from when we were notified by the warehouse.

Please let us know if it has been more than 2 weeks since your item was delivered to the warehouse, and you haven't received your exchanged item or your refund.

Note: It may take up to 10 business days from when we process your refund, for the funds to show back up onto your original payment method.

Can i return items that have been worn?

All returns and exchanges must have original tags attached, be unworn, and be suitable for resale. Worn, damaged or non-DSG Outerwear items will not be refunded.

I ordered from one of your retailers, how do i do a return or exchange?

If you ordered a DSG item from a different website (ie. Scheels, Fleet Farm, Expertvoice, Rural King, Guidefitter, etc.), you must do your return directly through that company.

Why is there a $10 deduction on my return?

If you are returning an item for a refund, a $10 flat rate is automatically deducted from your refund to cover the cost of the return shipping label. If you are exchanging your item for a different size or color, you will not be deducted $10.

I received my item as a gift, but I need to return it. How do I go about that?

If you do not have the original order number for your order, we will most likely be able to issue a store credit for the return. Please contact customer service for more assistance.


Yes! Start your return and choose "Return at Retail Store" option.



If you need to cancel or change your order, please contact our customer support at (608)665-0303.

***We cannot change or cancel an order after it has already shipped.

In Store Pickup

We will notify you via email when your order is ready for pickup, or call ahead to make sure your order is all set before you arrive:

The DSG Outlet Store is Located at:
4638 E Washington Ave, Madison WI.

Store Hours
8:30am - 4:30pm (Monday - Friday)



If you choose the Route Package Protection, instructions on How to File an Order Issue:

1. Go to the Route Resolve Center (via the Route app or web link from your order confirmation email)

2. Enter your email and order number, click next

3. Select the items you would like to file for, as well as the order issue type:

        - Where’s my package?:

               - If you select this option, you will be given a tracking update, and will have the option to “report an issue” if needed

        - Damaged

         - Issue unrelated to lost or stolen

4. When selecting “report an issue” you are given four options:

        - Lost

        - Stolen

        - Damaged

        - Issue unrelated to lost, stolen, or damaged

5. After selecting the type that best represents your situation, you will be asked to fill out more details

6. Depending on what your merchant offers, in some cases you will be asked for your resolution preference.

7. At the end of the process you will be given an order issue summary with more information on what to expect next. You can log back into this page at any time and check for more updates!

When to File an Order Issue

All issues are eligible to file within 365 days from the order date, or 365 from the first tracking checkpoint if there is a tracking number available.

Lost item
An item is considered lost if it never is reported as delivered.

          - This can also include if your order has been stuck in any shipping state OTHER than "delivered" You may report an order issue if enough time has been allowed for delivery to take place and it's well past the expected delivery date, or if your order is stuck in a shipping state other than "delivered"

- Order issues are considered "lost" after 7 days without a tracking status update (20 for international) and must be filed no later than 30 days from the last update.

- On orders with an Estimated Delivery Date (EDD), please file within 2-30 days of the EDD.

Damaged order

If your item arrives damaged, unusable, or in an otherwise unacceptable condition, we invite you to report an order issue right away.

Please remember to include pictures of the item(s) and packaging. Damaged packages must be filed within 15 days from the date it was marked as delivered. 

Stolen package

Order issues for packages marked "delivered" yet not received, and where there is no evidence of “porch piracy,” must be made 5 days after “delivery date,” but no longer than 15 days to ensure it was not mis-delivered or easily found around the premises.

Please see our Route Package Protection Policies help center article for further details.




Free shipping applies for product totals over $150 in the US and $300 USD in Canada. The product total is calculated after coupons and discounts have been applied and before tax is added. Digital items, such as the Route Package Protection, aren't calculated in the product total for shipping since they aren't a shipped product.

How long does it take for my order to ship out?

We strive to get our packages out the door by the following business day after the order is placed. However, packages may take 2-5 business days to leave our warehouse. When your package ships, you will receive a tracking number confirmation.

What carriers does DSG Outerwear use?

We ship via UPS, FedEx, USPS and Spee-Dee Delivery. 

What is the Express shipment time cutoff?

Express shipments (including two-day and overnight options) are collected at 11 a.m. Central Time Zone. If an Express order is received after this time, it will be shipped the following business day. If it is close to the deadline, please call to see if our pick up has occurred for the day yet.

Express shipments (including two-day and overnight options) are only delivered Monday through Friday - they are NOT delivered on weekends.

I need my order quickly, what shipping option should i choose?

Please keep in mind that it may take 1 to 5 BUSINESS days for our warehouse to ship out your order.

Orders ship from our warehouse in Madison, Wisconsin. If you need your order in a week or less, we highly recommend seeing how quickly USPS First Class or Priority Mail can be shipped to your area. If those aren't quick enough, we recommend FedEx two-day or FedEx Standard Overnight shipping. Please note that our two-day and Overnight shipping options will not deliver on a weekend - they only deliver on normal business days. While we make every effort to get your order to you as quickly as possible, other shipping options may not get delivered to you in time. If you have special shipping requests, please contact us at 608-665-0303 during normal business hours (Monday through Friday - 8 a.m. to 4:30 p.m. Central).