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International & Canadian Customers

 

  • DSG ships from the USA to our international customers.
  • International Customers are responsible for any duties charged on your shipment. The value on the shipment is for the actual value of the order.
  • All orders shipped outside the United States may be assessed customs fees by the government of the destination country.
  • All shipping related charges paid when purchasing on the DSGOuterwear.com website do not include custom fees, duties, or import taxes.
  • International customers will receive an invoice from the courier that must be paid for tariffs/duties/fees either before or after delivery.  The timing of when this must be paid is at the discretion of the courier.  Any disputes on the invoice must be handled directly with the courier.
  • All customs related invoices must be disputed directly with the courier and/or local customs office.  DSG Outerwear has no authority over customs related invoices.
  • If you’re unsure of your country’s laws and policies regarding customs fees, please contact your local customs office. We strongly recommend you familiarize yourself with the customs charges in your country before you place an order.
  • We are prohibited by law from declaring ordered merchandise as “Gift” on customs forms.
  • Please note that international orders can be delayed in customs, and in some cases, may take up to 24 business days to be delivered. Please refer to your tracking number for delivery status.
  • If using a freight forwarder, DSG Outerwear is not responsible for packages that are lost in transit, returned to sender, or delays in transit time. DSG Outerwear is not responsible for covering additional shipping or freight fees. Refunds for returned packages will not be issued until return delivery has been confirmed by our distribution center in Ontario.

Estimate Canadian duty and taxes

Courier Information

  • USPS First Class International Shipping is not a traceable service. There are no tracking numbers available for USPS First Class International.
  • USPS First Class International can take up to 5 weeks for delivery. This shipping method is especially slow during the holiday season.

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